Sony
a new e-learning initiative.
design development translations
reporting hosting support
a new e-learning initiative.
brief.
Our initial goal was to deliver a better approach to Sony's (then) current e-learning strategy whilst maintaining efficiency in cost and improving lead times for the release of content throughout the year. This of course presents many challenges considering the number of languages and countries to support amongst the various requirements from different areas of the world, without mentioning a strong requirement to follow the Fortune 500 company's ethos and communication guidelines throughout.
what we did
goals.
01.
increase value proposition
01.
improve the cost effective on their current solution
02.
improve lead times
02.
change the current approach to be more centralised
03.
improve cost efficiency
03.
increase the attention of the users & learning for each course
"we need to get our product information out to our staff and audience alike as quickly as possible."
here's what we did
“how can we measure the success of this initiative?”
01.
study the requirements
02.
early concepts
03.
build
04.
final products
05.
reporting (data analysis)
study the requirements.
Considering an existing E-learning initiative was already in place, our approach was to disregard this and focus at the goals at hand which meant holding various meetings with the key stakeholders involved, collating their feedback and reviewing alongside the latest user feedback from their existing offering.
We then questioned how the current offering achieved the desired goals and proposed how we can deliver and even expand on them them significantly.
Only then, could we align with the client on the actual deliverables. This ended up being a new e-learning platform, mobile application and various tools to assist with content creation & translations. Reporting was also a key factor in all aspects which ended up growing into an element of itself. The E-learning courses had to be on-brand, distributable in popular e-learning formats such as SCORM 1.2 / 2004 and also integrated with various platforms with other bespoke requirements.
“how can we easily report on the usage of our new material and ensure engagement to our target audience?”
design.
After the requirements were made clear, out came the whiteboard and sketchpads!
Given the scale of the client and our proposed approach, there were many variations of design of the deliverables but more importantly the 'design' of our proposed strategy into how the content would be delivered and actually be seen.
We felt that this was important in itself, so, along with design concepts came many flow charts and sample reports with carefully suggested direction. This was key into having a mutual alignment with the client on how the content delivery would run on a day to day basis (and not just for launch!).
design & QA.
We then started sketching ideas and analyzing the product with our team with any possible outcomes.
This resulted with several ideas, with careful considerations, we studied the best and optimal solution for the project.
In order to achieve better results, we made tests and iterate the design process before having a strong result.
plan & build.
At this point the established requirements and designs at hand forms a complete alignment and is in a position to sign-off to start building. Here's where the magic happens.
Throughout our build process it was of utmost importance to stick to a timeline. At various points we held review meetings with stakeholders and also security tests along the way both internally and externally.
Once complete, we then had to localise the initial content and E-learning platform (into 11+ languages!).
test & final product.
We tested on the various browsers, platforms and devices, resolving issues and iterating as needed. Alongside, final security tests were done and we went live. In budget and on time (just!). As part of our plan, the first 3 months we adapted and aggressively iterated both content and tools according to end user usage patterns and feedback across the organisation.
E-learning Training Platform and courses
reporting & advancements.
A key element of E-learning is to report on user results, usage and benefit. Our proposition included a wide range of reporting all of which aid not only the client but also the end user's themselves to analyse performance and make informed decisions.
results.
languages supported*
11+
countries supported*
15+
*numbers provided are to give an idea of actual scale of project and vary throughout the course of time.